2020 Companies

  • XPS Training Lead

    Requisition ID
    Job Class
    Full Time
    Job Type
    Fort Worth
    Req Priority
  • Duties and Responsibilities

    • Responsible for the training and development of new and current employees
    • Effectively develop training for multiple departments as well as new tools/programs to accelerate the learning curve
    • Accurately present compliance-related new hire orientation materials and appropriate mentoring programs
    • Conduct pre-training conference calls with class attendees to discuss training expectations and travel guidelines
    • Efficiently manage post-training activities including grading assessments, shipping signed compliance documents to HR, and communicating final training attendance roster to appropriate departments
    • Conduct in-field observations to identify opportunities of improvement or areas of excellence; report findings to Training Manager and Sales Supervisor/Manager as appropriate
    • Perform all other duties as assigned

    Performance Measurements:

    • Effectively design training materials to enhance the overall learning experience and facilitate adult learning; include: lesson objectives, instructional strategy, delivery media and assessment as well as business purpose, target population, course objectives, course maps, task analysis plan, and assessment plan
    • Promptly provide accurate and complete training class
    • summaries/documentation at the conclusion of each session to close the on-boarding loop
    • Conduct 2-4 hours of in-field observations monthly


    • Bachelor degree or higher in Education, Business, or related field
    • 3-5 years of successful training experience, preferably within direct marketing/ telecommunications
    • Proven track record in employee performance improvement
    • Ability to perform independently with strong decision making skills
    • Strong multi-tasking skills and customer service orientation
    • Creative curriculum design utilizing technology-based tools and processes
    • Ability to stage a consultative selling process that overcomes objections and connects with company‚Äôs needs
    • Impeccable oral, verbal and written communications and presentation skills
    • Advanced PowerPoint skills
    • Experience with computer based training tools such as: Captivate, Flash, Knowledge Planet, and other technologies that enhance the training experience
    • Ability to travel extensively

    Next Steps

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